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This course for your employees in customer service, and additional training in custom fitting and tailoring can be the detail that set you apart from your competition. You can increase service, sales and revenue in several ways:
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- An enhanced professional manner that creates relationships which encourage repeat business
- Knowledgeable salespeople that can demonstrate to a customer how a garment can be tailored to be the most flattering - thus increasing sales
- Expert custom fitting of garments to ensure customer satisfaction, repeat business and referrals
- A store attribute to publicize and market
- Maximum utilization of your in-house tailoring personnel
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This curriculum can be customized to your location and to fit your particular needs. Classroom-style presentations are combined with hands-on classes and role playing for maximum impact and retention. Small groups of 10 or less are recommended to ensure personal attention to each sales associate. Specialized classes or tutoring for seamstresses or on-site tailors to enhance and improve their skills are also available. |
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$175 per hour plus travel and lodging. Four hour class sessions are recommended per group of 10 participants. It is beneficial when groups contain a combination of staff classifications (i.e. sales, tailors) in order for cross training. |
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My philosophy is “You don’t get a second chance to make a first impression.” I believe that this has never been truer than in today’s competitive retail market. You need to exercise every advantage to attract, service and retain valuable customers. Your sales team must offer the old world-style of personal service to make each customer feel truly special. I have created my training program to help share this philosophy with others. |
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